1. Read your warranty and owner’s manual.
 

2. Tell the dealer about the problem. Make sure it’s fully
described on the repair order.
 

3. Try to work with the dealer to resolve the problem.
 

4. Keep copies of all repair orders and take notes of all your
conversations with dealer and any manufacturer representatives.
If the problem isn’t quickly resolved, keep a log
or notebook on the problems and warranty-related repair
attempts. Include dates, occurrences, and other related
information.
 

5. Contact the manufacturer or its representative directly. If
required by the warranty or owner’s manual, send the
manufacturer a letter describing the problems that need
further repair. Send that letter to the address shown in
your warranty or owner’s manual. Send it by certified
mail and keep a copy and the certified mail receipt.

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